SMS is the new black

A review of mass market mobile apps

Text reminders sent to hospital patients

Posted by Admin on January 29, 2009

A new service has been set up by the Royal Cornwall Hospital in Truro that sends out a text message to remind patients of their appointment. The texts, sent to patients’ mobile phones, list the date, time and location of appointments and include a number to call if there is a problem.

Apparently a total of 37,289 outpatient appointments were missed in 2008 – which is just under 9% of all appointments – costing the hospital thousands of pounds.

The service has been set up as a month-long pilot for now. But two weeks in it is being seen as a success.

Karen Murray, project lead, said:

“Even if we just prevent 20 missed appointments we have had a success and it will pay for the setting up of the service. Once the trial is over the service will be reviewed and could be rolled out across other departments. We view this as a long term exercise – it could be used for other things such as letting people know that their results are available.”

Originally from BBC News.


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