SMS is the new black

A review of mass market mobile apps

BT operator sends amorous texts

Posted by Admin on January 9, 2009

One of BT’s call centre operators in India has been disciplined for sending flirty texts to a UK customer known only as ‘Jane’. Apparently her voice had attracted him, so he decided to send her messages that went far beyond his work duties.

Jane, from Portsmouth, was trying to get a new landline connected in her new house. She logged in online and then received a phone call to help process the order. Things seemed strange when she got a second call from the same operator. Soon after that, the messages were sent to her phone.

The first message said:

“Hello, we spoke two hours ago regarding ur BT order. U must be thinking dat why I called u up second time without any reason of the call but to be honest I got attracted towards you and your wonderful voice. Can i be ur friend?”

While another one said:

“As precious as u r to me, as precious only few can ever be, I know all friends r hard to choose but u r someone i never want to lose. Take care xxx.”

I’ve never worked for BT but I’m fairly sure that that isn’t how the company normally lets you know that your new landline has been connected. You can read the full article on the BBC here.


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